Downland Mortgages
6b Elgin Gardens
Seaford
East Sussex
BN25 3UR
1] The Financial Services Authority [FSA]
The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.
2] Whose insurances do we offer?
» We offer products from a range of insurers for buildings and contents insurance, payment protection insurance and pure protection life assurance.
» We only offer products from a limited number of insurers.
Ask us for a list of the insurers we offer insurance from.
» We can only offer products from a single insurer.
3] Which service will we provide you with?
» We will advise and make a recommendation to you after we have assessed your needs for buildings and contents insurance, payment protection insurance and pure protection life assurance.
» You will not receive advice or a recommendation from us for buildings and contents insurance, payment protection or pure protection life assurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
4] What will you have to pay us for our services?
» No fee, as we will be paid by commission from the insurer.
» A fee.
You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.
5] Who regulates us?
Downland Mortgages, 6b Elgin Gardens , Seaford, East Sussex , BN25 3UR is authorised and regulated by the Financial Services Authority. Our FSA Register number is 300871.
Our permitted business is arranging and advising on general insurance.
You can check this on the FSA's Register by visiting the FSA's website
www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
6] What to do if you have a complaint
If you wish to register a complaint, please contact us:
… in writing Write to Downland Mortgages, 6b Elgin Gardens , Seaford ,
East Sussex . BN25 3UR.
… by pone Telephone 01323 893449
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
7] Are we covered by the Financial Services Compensation Scheme [FSCS]?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS.